PRIVACY POLICY

PT. The Sakura Green Indonesia (hereinafter referred to as "the Company") complies with the Act on the Protection of Personal Information (Personal Information Protection Act and other related laws and regulations) and recognizes that it is an important social responsibility of the company to properly handle information held by the Company that can identify customers (hereinafter referred to as "personal information"). We have established the following basic policy on the protection of personal information.

This policy is prepared in English, Japanese, and Indonesian, and in the event of any discrepancy or inconsistency between the languages, the Indonesian version shall prevail.

Please note that the policies of our website may be revised without notice in response to the need for further improvement.

1. Contents of personal information to be handled

In order to respond to inquiries and consultations from customers and to provide information about our services, customers will be asked to provide personal information such as personal name, company name, and email address. In addition, the Company may ask for personal information other than these for the purpose of providing information in accordance with customer requests, but in this case, the customer will provide the information at his or her own choice, except for some mandatory items.

2. Purpose of use of personal information

The Company's website will not use personal information obtained in accordance with the provisions of this policy "1. Contents of personal information handled" beyond the scope of the purpose of use without the consent of the customer. The Company respects the rights of customers regarding personal information, and will respond in good faith in accordance with the provisions of laws and regulations when a customer requests the disclosure, correction, suspension of use, or deletion of personal information. The personal information obtained by the Company will be used for the following purposes.

• To respond to inquiries and send materials (including verifying identity).
• To confirm and contact the customer regarding the content of the inquiry.
• To contact customer as needed, such as for important announcements/notices.
• Statistical analysis to improve services (use in a form that does not identify individuals).
• To identify users who violate the Terms of Use or users who attempt to use the Service for illegal or unfair purposes, prevent recurrence, and refuse to use the Service.

3. Security Management Measures and Disclosure of Personal Information to Third Parties

Personal information handled on our website is strictly managed to prevent loss, falsification, and leakage of information, and is accessible only to authorized personnel.

This information will be used to improve our services, but will not be disclosed to third parties other than those with the consent of the individual. However, we may disclose the information if there is a request for submission from a public judicial institution (court, etc.) or a public administrative agency (police, etc.) after going through procedures based on laws and regulations.

4. Data retention period

We will promptly delete or anonymize personal information in a secure manner after we have completed our response to customer inquiry or the provision of our services, and there is no longer a need for legal or business retention.

5. Joint use

The Company may share personal information acquired by the Company with each Group company.

Personal information to be jointly used: All items of personal information obtained by the Company

Scope of joint use companies: All companies belonging to the Group (including companies that will join the Group in the future)

Purpose of joint use: This policy "2. Purpose of use specified in \"Purpose of Use of Personal Information\"

Person in charge of management in joint use: Our company

6. Transfer of personal information abroad

When providing personal information to third parties, including overseas subcontractors and joint users, the Group will take necessary and appropriate measures in accordance with applicable laws and regulations when providing personal information to third parties, including overseas subcontractors and joint users.

7. Use of Cookies, etc.

A cookie is a small text file that is downloaded to the browser of the device (computer, smartphone, etc.) that customers use to access a website. By using cookies, we can recognize customers' devices and learn information about customers browsing history and usage status of this website.

We use Google Analytics from Google. Google Analytics uses cookies to collect, record, and analyze users' use of the Service, and the Company uses the results to improve the Group's website.

8. Inquiries regarding personal information

For inquiries regarding this Privacy Policy, our handling of personal information, individual rights, and other matters, please contact us only through the inquiry form or through the "Other Topics" section.

In any case, the Company's \"Customer Service Department\" below will respond appropriately in accordance with the purpose of the Personal Information Protection Act.